All Systems Operational
Hosting Operational
Windows Hosting ? Operational
Web Hosting ( Sapphire ) ? Operational
Linux/Wordpress Hosting ? Operational
Email Operational
Managed Exchange Email ? Operational
POP/Business Email ? Operational
Promotions Manager ? Operational
DNS Operational
WebCentral DNS ? Operational
DNS ( Sapphire ) ? Operational
Account Interfaces Operational
The Console ? Operational
Mission Control ( MCSM ) ? Operational
Managed Services Control ( Sapphire ) ? Operational
Network Infrastructure Operational
Internal ? Operational
External ? Operational
Support Centre Operational
24h Phone Support ? Operational
Email Support ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Maintenance - Managed Exchange Jan 21, 22:00 - Feb 3, 05:00 AEDT
Our technical service team would like to advise customers of maintenance to our Managed Exchange service.
This maintenance is being performed in an effort to update the Managed Exchange servers.

This maintenance is being performed over a number of nights through the 21st of January and 3rd of February between the hours of 10pm -5am.
Posted on Jan 17, 17:23 AEDT
Console Database Maintenance Mar 29, 06:00-06:30 AEDT
Customers are advised we will be performing maintenance on our Console database. During the maintenance window, customers can expect a 5-10 minute period in which The Console will be inaccessible.

All Domain management and account functions performed through the console will be unavailable during this short impact window.

We are performing this change in order to increase redundancy to critical internal platforms.

We appreciate your patience during this period.
Posted on Mar 21, 17:45 AEDT
Past Incidents
Mar 29, 2017

No incidents reported today.

Mar 28, 2017
Completed - The scheduled maintenance has been completed.
Mar 28, 07:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 06:00 AEDT
Scheduled - Customers are advised we will be performing maintenance on our Lightspeed web servers. These servers provide web services our Cloud hosting platform (HTTP/HTTPS).

We do not anticipate any customer impact, or degradation in the performance of Cloud hosted websites during this change.

We are performing this change in order to apply version upgrades.

We appreciate your patience during this period.
Mar 21, 17:57 AEDT
Mar 27, 2017

No incidents reported.

Mar 26, 2017

No incidents reported.

Mar 25, 2017

No incidents reported.

Mar 24, 2017

No incidents reported.

Mar 23, 2017

No incidents reported.

Mar 22, 2017

No incidents reported.

Mar 21, 2017

No incidents reported.

Mar 20, 2017

No incidents reported.

Mar 19, 2017

No incidents reported.

Mar 18, 2017

No incidents reported.

Mar 17, 2017
Resolved - Our System Admins have advised that platform is now stable.

Apologies for any inconvenience this may have caused.
Mar 17, 10:43 AEDT
Monitoring - Our System Administrators have discovered that our 2012 Shared platform is experiencing intermittent/long load times.

We are currently investigating the causes of this issue. While we believe that the load times are currently back to normal, we will continue to monitor and investigate this further.

More updates will be published as they become available.

Apologies for any inconvenience this may have caused.
Mar 16, 16:03 AEDT
Mar 16, 2017
Completed - The scheduled maintenance has been completed.
Mar 16, 16:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 15:45 AEDT
Scheduled - Customers are advised we are required to perform emergency maintenance on our Microsoft hosting platforms. This may result in a 5-10 min disruption to your services. This work is being performed in order ensure ongoing platform stability and performance.
Mar 16, 15:44 AEDT
Mar 15, 2017

No incidents reported.