All Systems Operational
Hosting Operational
Windows Hosting ? Operational
Web Hosting ( Sapphire ) ? Operational
Linux/Wordpress Hosting ? Operational
Email Operational
Managed Exchange Email ? Operational
POP/Business Email ? Operational
Promotions Manager ? Operational
DNS Operational
WebCentral DNS ? Operational
DNS ( Sapphire ) ? Operational
Account Interfaces Operational
The Console ? Operational
Mission Control ( MCSM ) ? Operational
Managed Services Control ( Sapphire ) ? Operational
Network Infrastructure Operational
Internal ? Operational
External ? Operational
Support Centre Operational
24h Phone Support ? Operational
Email Support ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Maintenance - Managed Exchange Jan 21, 22:00 - Feb 3, 05:00 AEST
Our technical service team would like to advise customers of maintenance to our Managed Exchange service.
This maintenance is being performed in an effort to update the Managed Exchange servers.

This maintenance is being performed over a number of nights through the 21st of January and 3rd of February between the hours of 10pm -5am.
Posted on Jan 17, 17:23 AEDT
Past Incidents
Jul 25, 2017

No incidents reported today.

Jul 24, 2017

No incidents reported.

Jul 23, 2017

No incidents reported.

Jul 22, 2017

No incidents reported.

Jul 21, 2017

No incidents reported.

Jul 20, 2017
Completed - The scheduled maintenance has been completed.
Jul 20, 23:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 23:01 AEST
Scheduled - Our technical service team would like to advise customers of some routine maintenance to our Windows 2012 web hosting service.
This maintenance is being performed in an effort to update these servers.

This maintenance is being performed on the 20th of July between 11pm and 11:30pm. Customers may experience up to 10 minutes of downtime inside this window. This maintenance has been scheduled for this window to minimise the impact to our customer's businesses.
Jul 20, 14:27 AEST
Jul 19, 2017
Resolved - This service has been working correctly since approximately 9:16am.
We have been monitoring this carefully since then and the platform appears to be stable once again.
Jul 19, 17:59 AEST
Investigating - There is an intermittent technical issue currently preventing us from processing payments via our payment gateway.
We are working with our financial provider to remedy this situation as soon as possible.
We appreciate your understanding and patience during this time and will provide updates as they become available.
Jul 19, 08:49 AEST
Jul 18, 2017

No incidents reported.

Jul 17, 2017

No incidents reported.

Jul 16, 2017

No incidents reported.

Jul 15, 2017

No incidents reported.

Jul 14, 2017

No incidents reported.

Jul 13, 2017

No incidents reported.

Jul 12, 2017
Resolved - The issue with our phone and live chat systems have been restored. We thank you for your patience during this period.
Jul 12, 17:46 AEST
Investigating - We wish to advise our customers that we are currently experiencing technical difficulties with our phone and live chat systems. Our platform engineers are currently investigating this as a high priority.

We recommend customers requiring support use our email channels.

Thank you for your patience while we address this interruption.
Jul 12, 17:19 AEST
Jul 11, 2017

No incidents reported.