All Systems Operational
Hosting Operational
Windows Hosting   ? Operational
Web Hosting ( Sapphire )   ? Operational
Linux/Wordpress Hosting   ? Operational
Email Operational
Managed Exchange Email   ? Operational
POP/Business Email   ? Operational
Promotions Manager   ? Operational
DNS Operational
WebCentral DNS   ? Operational
DNS ( Sapphire )   ? Operational
Account Interfaces Operational
The Console   ? Operational
Mission Control ( MCSM )   ? Operational
Managed Services Control ( Sapphire )   ? Operational
Network Infrastructure Operational
Internal   ? Operational
External   ? Operational
Support Centre Operational
24h Phone Support   ? Operational
Email Support   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Maintenance - Managed Exchange Jan 21, 22:00 - Feb 3, 05:00 AEST
Our technical service team would like to advise customers of maintenance to our Managed Exchange service.
This maintenance is being performed in an effort to update the Managed Exchange servers.

This maintenance is being performed over a number of nights through the 21st of January and 3rd of February between the hours of 10pm -5am.
Posted on Jan 17, 17:23 AEDT
Scheduled Network Upgrade Aug 28, 23:00 - Aug 29, 00:00 AEST
As part of our commitment to continually improve our systems and services, we will be performing an upgrade to some of our network infrastructure on Monday, 28th of August.

Customers should not experience any downtime throughout the maintenance window and the work will be monitored closely by our system administrators.
Posted on Aug 24, 14:57 AEST
Scheduled Maintenance - Windows Web Hosting Sep 23, 20:00 - Oct 8, 05:00 AEST
We wish to advise that we will soon be performing upgrades to our Windows hosting environments. These upgrades will be happening outside of business hours only and in small batches to mitigate any risk of disruptions to your hosting.

A brief outage of approximately 5-15 minutes will occur at some point within this period. Our System Administrators will be monitoring these changes carefully.

These upgrades are being performed to ensure we can continue to provide you with the most secure and stable Windows hosting experience we're able to.
Posted on Sep 7, 14:41 AEST
Our technical service team would like to advise customers of maintenance to our Managed Exchange service.

This maintenance is being performed in an effort to update the Managed Exchange servers.

This maintenance will run on Sunday 1st of October 6pm -8pm
Posted on Sep 20, 16:25 AEST
Past Incidents
Sep 21, 2017

No incidents reported today.

Sep 20, 2017

No incidents reported.

Sep 19, 2017

No incidents reported.

Sep 18, 2017

No incidents reported.

Sep 17, 2017

No incidents reported.

Sep 16, 2017

No incidents reported.

Sep 15, 2017

No incidents reported.

Sep 14, 2017

No incidents reported.

Sep 13, 2017

No incidents reported.

Sep 12, 2017

No incidents reported.

Sep 11, 2017
Completed - The scheduled maintenance has been completed.
Sep 11, 20:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 16:00 AEST
Scheduled - Our technical service team would like to advise customers of maintenance to our Managed Exchange service.

This maintenance is being performed in an effort to update the Managed Exchange servers. This maintenance is being performed on the 10th of September to 11th of September.

Service Impact:
Users on affected servers will experience approximately a 1-2 minute outage while their Exchange Database switches over to another server.
During this time users will be unable to access their mailboxes.

Sessions may be cleared when browsing emails via the OWA (Outlook Web Access) interface. Customers may be redirected to the login screen during this period.
Aug 31, 12:14 AEST
Sep 9, 2017
Resolved - This incident has now been resolved and our agents are once again ready and able to take your calls.
Sep 9, 09:09 AEST
Investigating - Currently we are experiencing issues with our phone systems. Technicians are looking into this as a priority. Live Chat and Email support are unaffected by this issue, although wait times may be longer than usual. We apologise for the inconvenience this incident may cause you.
Sep 8, 19:06 AEST
Sep 7, 2017

No incidents reported.