Identified - Our BPAY facilities are currently unavailable due to an internal platform issue. Customers who make payments using BPAY are advised to use alternative payment methods until this issue is resolved.

Currently, attempting to make payments via BPAY will result in errors stating the BPAY biller codes are incorrect or invalid.

We are working with our financial institution to get our BPAY payment facilities back online as soon as possible.

We appreciate your patience and understanding during this period.
May 16, 17:44 AEST
Hosting Operational
Windows Hosting ? Operational
Web Hosting ( Sapphire ) ? Operational
Linux/Wordpress Hosting ? Operational
Email Operational
Managed Exchange Email ? Operational
POP/Business Email ? Operational
Promotions Manager ? Operational
DNS Operational
WebCentral DNS ? Operational
DNS ( Sapphire ) ? Operational
Account Interfaces Operational
The Console ? Operational
Mission Control ( MCSM ) ? Operational
Managed Services Control ( Sapphire ) ? Operational
Network Infrastructure Operational
Internal ? Operational
External ? Operational
Support Centre Operational
24h Phone Support ? Operational
Email Support ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Maintenance - Managed Exchange Jan 21, 22:00 - Feb 3, 05:00 AEST
Our technical service team would like to advise customers of maintenance to our Managed Exchange service.
This maintenance is being performed in an effort to update the Managed Exchange servers.

This maintenance is being performed over a number of nights through the 21st of January and 3rd of February between the hours of 10pm -5am.
Posted on Jan 17, 17:23 AEDT
Scheduled Maintenance - Microsoft Services May 26, 17:00 - Jun 2, 09:00 AEST
Our technical service team would like to advise customers of maintenance to our Microsoft web services. This maintenance is being performed in an effort to update these services.

This maintenance is being performed over a number of nights between the 26th of May to 2nd of June.
Posted on May 18, 14:19 AEST
Past Incidents
May 26, 2017

No incidents reported today.

May 25, 2017

No incidents reported.

May 24, 2017

No incidents reported.

May 23, 2017

No incidents reported.

May 22, 2017

No incidents reported.

May 21, 2017

No incidents reported.

May 20, 2017

No incidents reported.

May 19, 2017

No incidents reported.

May 18, 2017

No incidents reported.

May 17, 2017

No incidents reported.

May 16, 2017
Resolved - We are now confident the issue has been repaired. We thank you for your patience.
May 16, 17:19 AEST
Investigating - We would like to advise customers of a disruption causing The Console to be inaccessible at this time. Our administrators are investigating this as a priority and updates will provided as they are made available. Customers may experience longer than expected wait times when contacting our support team.

Customers will be unable to login, manage and order domains and services via the Console at at this time.
May 16, 14:16 AEST
May 15, 2017

No incidents reported.

May 14, 2017

No incidents reported.

May 13, 2017

No incidents reported.

May 12, 2017

No incidents reported.